Booking Terms & Conditions

OUR GUARANTEE TO YOU

Here at WHIPLASH’D, client satisfaction is one of our biggest priorities. To ensure that you are always happy with services provided by us, we offer a 48 hour workmanship guarantee. We will always check with you immediately after your service when you are looking in the mirror to see if you would like any adjustments. We recommend that you advise us at this opportunity if you do identify anything you are unhappy with so that we can make any corrections at this time. For any issues that arise between leaving your appointment and 48 hours after, we recommend that you advise us within this period to ensure that any corrections can be made. All guarantee appointments must be attended within 5 days of last visit. Guarantees will not be honoured should they be cancelled within 24 hours or not shown up to.

Why 48 hours?

It can sometimes be tricky to figure out what factors may have contributed to the issue. For example, excessive loss could be a result of environmental factors, natural hair shedding cycle, incorrect aftercare, workmanship, etc. This is why we offer a guarantee if contact is made within 48 hours of appointment, as factors outside of our control will affect the lashes within this timeframe.

BOOKING FEES

A booking fee of $50 is required for all new sets and services (excluding refills) and a booking fee of $150 is required for any cosmetic tattoo services. This is payable at the time of booking. Booking fees are non-refundable and may be forfeited if your appointment is cancelled within 24 hours or not shown up to. If you need to reschedule or cancel your appointment, and more than 24 hours notice is given, your booking fee will remain on your account and move with your booking.

Afterpay cannot be used for booking fees, but can be used for the total balance of the service on the day.

CONFIRMATIONS

You will receive a confirmation text message 48 hours prior to your appointment. When this message comes through, we ask that you reply YES or NO. If you reply YES your appointment will automatically be confirmed. If you reply NO we will be in contact with you to reschedule. If no response is received, an additional reminder email asking for your confirmation will be sent via email 24 hours prior to your appointment. If you have still not confirmed your appointment before end of business hours the day prior to your appointment, we reserve the right to cancel your appointment.

CANCELLATION POLICY

We kindly ask for a minimum of 24 hours notice to cancel or reschedule your appointments. This allows us enough time to fill your space with someone on our waitlist if you are unable to attend. Cancelling within this time frame will incur a 50% fee, payable prior to rebooking your appointment. Prepaid appts or vouchers may also be voided if cancelled within this period. Repeated offences of this may result in 100% fee payable and full prepayment upon booking, or refusal of service.

LATE ARRIVALS

We kindly ask that you arrive a few minutes prior to your appointment to allow some contingency time if needed. Depending on the length of the service, we may not be able to proceed or complete service in full if you are any more than 5 minutes late. This will be classed as a late cancellation and the above fees will apply. We will always do our best to accommodate, so it’s best to let us know as soon as possible if you think you may be running late!

REFUND POLICY

Whiplash’d does not offer refunds if you: cancel your appointment within 24 hours, no show your appointment, change your mind, no longer have use for them, fail to arrive with clean lashes, improper preparation or aftercare, experience an allergic reaction, wish to proceed with a treatment, style or design against our professional recommendation and are unhappy with the outcome

PATCH TESTING

Whiplash’d recommends a Patch Test at least 48 hours prior to your initial appointment. It’s important to recognise that a negative patch test does not guarantee a reaction will not occur with a full set or at any time in future. While we use superior and safe products and take every step possible to reduce the chance of any sensitivities or reactions, these can still occur at any appointment even with the most experienced technician. We do not offer refunds if a reaction occurs.

CLEAN LASHES

To ensure that you get the most out of your lash appointment, it is important that you come with clean lashes to make the most of your appointment time and ensure the best result from your service. If you arrive wearing mascara, eyeliner or with dirty lashes, we will need to spend time out of your appointment removing this before we can start applying lashes. This may result in receiving less volume than usual as we allocate specific time frames to each service. We recommend using our lash approved cleanser sold in salon to maintain healthy clean lashes.

AFTERCARE

We will advise and teach you how to best care for your new lashes. We stock an approved Lash Cleanser which we recommend you to use every 2-3 days to extend the life of your lashes and avoid build up of natural oils, dead skin or infection. This is extremely important in keeping your lashes happy and healthy. We kindly ask you arrive to your appointments with freshly cleansed lashes to ensure the best application. Failing to do so may result in your lashes not adhering properly or additional fees for cleansing being added to your appointment.

‘PLUS ONES’ IN THE SALON

We ask that you attend your appointment alone to ensure that there are no delays or distractions during your appointment. We only allow enough seating in our waiting room to accommodate clients. We do not allow minors in the salon for safety and insurance purposes. We work with sharp tools and require complete concentration and steadiness when performing lash or brow services. We also have clients who dedicate their appointments to taking a “lash nap”, and extra background noise from excited children can disrupt the relaxing experience that most clients look forward to. This is especially important given the current COVID restrictions. 

GIFT VOUCHERS

Gift vouchers can be used towards any full priced service or product and are valid for 3 years from date of purchase in accordance with Australian regulations. Gift vouchers cannot be refunded or transferred to another person.

Gift vouchers issued by Whiplash’d reflecting a credit from our previous salon for any loyalty rewards, vouchers or account credits must be used within 12 months of our opening.

TECHNICAL ISSUES

For any technical issues with bookings please contact the salon on 0400 873 125 or email us at hello@whiplashd.com.au

SPECIFIC TECHNICIAN

Due to occasional booking changes and rosters regularly rotating, we cannot guarantee a specific technician for your appointment, however we will accommodate as best as we can. All of our Lash Artists are trained to Whiplash’d standards and are continuously updating their knowledge and technique to ensure the best quality of workmanship is provided to you.

REFILLS FROM OTHER SALONS

To find out if we can refill Lashes from another salon, we will firstly need to book you in for a consultation. At the consultation appointment, we will perform a quality check and assess the lashes that you currently have on –  paying close attention to the application technique, as well as the length and thickness of the lashes. The lashes must be applied to only one single natural lash and must be an appropriate weight for your natural lashes to hold. There must be no stickies, and no visible adhesive. Once this is completed, we will discuss your options moving forward, whether its a refill, or a removal and new set. There is no obligation to proceed with us, but we will always have your lashes best interest at heart.

Clients with lashes from another salon may not book a refill online until a quality check has been performed.

INCORRECT BOOKINGS

Some services that we offer such as refills boosts are only valid with refill appointments. Sometimes we see refill boosts booked in as a single service through our online booking system. In this case we will contact you to reschedule the boost to be with a refill appointment, or suggest putting the paid amount towards a full set or other service.

INGREDIENTS

If you have sensitivities to any of the following ingredients, please contact us prior to booking an appt as they can trigger sensitivities; cyanoacrylate, carbon black, PMMA. We also use under eye pads, primers and cleansers.

RIGHTS

Whiplash’d reserves the right to cancel, refuse, or reschedule an appointment for any reason.

Whiplash’d reserves the right to changes prices or promotions at any time.

Whiplash’d respects your privacy and will not inappropriately use your information.